Sneakerhead Name Tag T-Shirt

Shipping

Order processing :

-Order Cut-off Time 5:00 PM - (GMT -05:00) eastern standard time(NY)

Order handling time  1-3 business days (MON-FRI)

Shipping fee: we offer free shipping on all  order for USA

Shipping/transit:   US customers can expect to receive their item(s) in 5-8 business days or less. (MON -FRI)  We do not currently offer expedited shipping.

International customers are responsible for any duties associated with the purchase.
Please note that US customers receive tracking via USPS. 

In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.

Order Cancellation

We will not cancel ANY order after receiving payment due to the automatic production of merchandise.

Additional

In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions. 

If for any reason there is a defect in our product, the customer has approximately 10 (calendar) days from the date of package RECEIPT to notify us of the defect. 

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.

Creative Ink Studios (CIS) is a print-on-demand company and all products are made to order. We print in-house, hire and use outsourced manufacturers to print our graphic designs for speed and quality. Some items will ship separately.
Processing
Apparel takes 7-10 business days to create. In some cases, due to item backorder, there may be a slight delay (usually of no more than 7 additional days).

Our Travel bags, Windbreakers, Jerseys, and Print All Over Items take 5 to 10 business days to create and about 7 to 10 business days of traveling time. 

Once your order has shipped, you will receive your tracking number to the email you provided during check out.

In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.

Expedited shipping 

Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days.

Returns

ALL SALES ARE FINAL however, CIS will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
We do not offer returns OR exchanges on items due to incorrect size is chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email if you’re unsure before purchasing.

If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.

Order Cancellation

We will not cancel ANY order after receiving payment due to the automatic production of merchandise.

Additional

In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions. 

If for any reason there is a defect in our product, the customer has approximately 10 (calendar) days from the date of package RECEIPT to notify us of the defect. 

Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.

Questions about the Refund Policy should be sent to us at support@creativeinkstd.com